- 24/7 Emergency Care Available
At MAHI Hospitals (“Hospital,” “we,” “our,” or “us”), we are committed to protecting the privacy, confidentiality, and security of our patients, visitors, caregivers, and website users. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information obtained through our website, appointment requests, medical consultations, diagnostic services, inpatient and outpatient care, emergency services, and other healthcare-related interactions.
We may collect personal information such as your full name, date of birth, gender, phone number, email address, postal address, emergency contact details, insurance information (where applicable), and appointment-related information. To provide healthcare services, we may also collect medical history, current symptoms and diagnoses, laboratory and imaging reports, prescriptions, treatment plans, surgical and hospitalization records, follow-up care information, and other healthcare-related details voluntarily provided by patients. Additionally, when you visit our website, we may automatically collect information such as your IP address, browser type and version, device information, operating system, pages visited, referral sources, date and time of access, and website interaction and analytics data.
We use the information we collect to schedule and manage appointments, provide medical consultations and treatment, maintain patient records, facilitate diagnostic, surgical, and emergency services, communicate appointment reminders and healthcare updates, process billing and insurance-related activities, improve hospital services and patient experience, respond to inquiries and support requests, maintain website functionality and security, and comply with legal, regulatory, and healthcare obligations.
MAHI Hospitals recognizes the sensitive nature of medical information and is committed to maintaining the highest standards of patient confidentiality. All patient records, health information, and treatment-related data are handled with strict care and discretion. Access to such information is limited to authorized healthcare professionals and staff members who require it to perform their responsibilities. Appropriate safeguards are implemented to protect patient information from unauthorized access, disclosure, or misuse. We are dedicated to preserving the privacy and trust of every patient who seeks care at our hospital.
We do not sell, rent, or trade personal information to third parties. We may share information with doctors, specialists, laboratories, diagnostic centers, pharmacies, hospitals, and other healthcare professionals involved in a patient’s treatment and care. Information may also be shared with trusted third-party vendors who assist with appointment scheduling, information technology support, website maintenance, data storage and management, and communication services.
We may disclose information when required by applicable laws, court orders, government authorities, healthcare regulators, or law enforcement agencies. Information may also be disclosed when necessary to protect the health, safety, or vital interests of patients, caregivers, staff members, or the public during emergency situations.
Our website may use cookies and similar technologies to enhance user experience and improve website performance. These technologies help us understand visitor behavior, analyze website traffic, remember user preferences, and optimize content delivery. The information collected through cookies generally does not directly identify individual users. Visitors may choose to disable cookies through their browser settings; however, certain website features may not function properly as a result.
MAHI Hospitals implements appropriate administrative, technical, and organizational measures to safeguard personal and medical information from unauthorized access, disclosure, alteration, misuse, or destruction. Access to sensitive information is restricted to authorized personnel who require it for legitimate healthcare and operational purposes. We regularly review our security practices to maintain the confidentiality and integrity of patient information. While we strive to use commercially acceptable means to protect data, no method of electronic storage or transmission is completely secure.
We retain personal and medical information only for as long as necessary to provide healthcare services, maintain patient records, comply with legal and regulatory obligations, and support legitimate business operations. The retention period may vary depending on the nature of the information and applicable healthcare regulations. Once information is no longer required, it is securely archived or disposed of in accordance with established procedures. We take reasonable steps to ensure retained data remains protected throughout its lifecycle.
Our website may contain links to third-party websites, healthcare resources, or external service providers for the convenience of users. These websites operate independently and may have their own privacy policies and practices. MAHI Hospitals does not control or assume responsibility for the content, security, or privacy practices of third-party websites. We encourage users to review the privacy policies of any external sites they visit before providing personal information.
Subject to applicable laws and regulations, individuals may have certain rights regarding their personal information. These rights may include requesting access to personal data, correcting inaccurate information, updating records, withdrawing consent where applicable, and seeking information about how data is processed. Requests relating to personal information may be submitted through the contact details provided in this Privacy Policy. We will make reasonable efforts to respond to such requests in accordance with applicable legal requirements.
MAHI Hospitals reserves the right to modify or update this Privacy Policy at any time to reflect changes in healthcare practices, legal requirements, technology, or operational processes. Any updates will be posted on this page along with a revised effective date. Users are encouraged to review this Privacy Policy periodically to stay informed about how their information is collected and protected. Continued use of our services or website following any updates constitutes acceptance of the revised Privacy Policy.
MAHI Hospitals
No. 118, Poonamallee High Road, Vepery, Chennai – 600084, Tamil Nadu, India
Phone: +91 91597 11355, +91 78069 17831
Alternate Phone: +91 90802 40614
Email: mahiclinicchennai@gmail.com
